The City of Henderson is committed to keeping every member of the community safe, which is why we are repeatedly listed among the top 10 Safest Cities in the nation by nationally recognized publications, including Money Magazine. Achieving community safety takes a village. From police,
fire, emergency, and environmental services staff to the community and traffic engineers – each plays a role in community safety. Moreover, to attain our goal of being a premier community, we must leverage technology, community, and capital resources to design a resilient strategy capable of
preventing, preparing for, mitigating, responding to, and recovering from emergencies and disasters – both natural and human-made.

The Henderson Fire Department measures response time performance at the 90th percentile in accordance with national standards. Our goal is to reduce baseline response times by 30 seconds as we work toward achieving the National Fire Protection Association's (NFPA) standards. The NFPA recommends response times meet 6 minutes and 30 seconds for emergency medical incidents.

Priority 1 Response Time Averages based on Dispatch to Arrival times. Response averages are provided in the following categories: Citywide, East Area Command, North Area Command, West Area Command
Response Time = Arrival Time minus Dispatch Time
Response Average = Average of response times for given category

The Henderson Fire Department's goal is to maintain at greater than 90%, structure fires that are confined to the defined area of origin based on conditions at time of arrival. The 2020 opening of a new Fire Station in the east area (Hidden Falls at Horizon and Horizon Ridge) helps to keep the property and economic damages of fires in all areas to a minimum by reducing overall response times.

Number of Citizen Initiated and Officer Initiated Calls-for-Service

The City's commitment to mitigating environmental risk is demonstrated by its efforts to increase project implementation of the certified environmental management system using the ISO-14001 standard by 15% per fiscal year and attain the standard by FY23.

Fire & EMS call volumes are monitored and updated monthly for general operations review.

Priority 1 Response Time Averages based on Dispatch to Arrival times. Response averages are provided in the following categories: Citywide, East Area Command, North Area Command, West Area Command
Response Time = Arrival Time minus Dispatch Time
Response Average = Average of response times for given category