The City of Henderson is committed to keeping every member of the community safe, which is why we are repeatedly listed among the top 10 Safest Cities in the nation by nationally recognized publications, including Money Magazine. Achieving community safety takes a village. From police,
fire, emergency, and environmental services staff to the community and traffic engineers – each plays a role in community safety. Moreover, to attain our goal of being a premier community, we must leverage technology, community, and capital resources to design a resilient strategy capable of
preventing, preparing for, mitigating, responding to, and recovering from emergencies and disasters – both natural and human-made.

Priority 1 Response Time Averages based on Dispatch to Arrival times. Response averages are provided in the following categories: Citywide, East Area Command, North Area Command, West Area Command
Response Time = Arrival Time minus Dispatch Time
Response Average = Average of response times for given category

The City's commitment to mitigating environmental risk is demonstrated by its efforts to increase project implementation of the certified environmental management system using the ISO-14001 standard by 15% per fiscal year and attain the standard by FY23.

Fire & EMS call volumes are monitored and updated monthly for general operations review.

Number of Citizen Initiated and Officer Initiated Calls-for-Service

This measure demonstrates community satisfaction with emergency preparedness. Our goal is to increase community satisfaction with emergency preparedness to 85% by FY23. Our progress is measured by the Citizen Assessment Survey administered every 4 years.

Fire & EMS call volumes are monitored and updated monthly for general operations review.

The Henderson Fire Department's goal is to maintain at greater than 90%, structure fires that are confined to the defined area of origin based on conditions at time of arrival. The 2020 opening of a new Fire Station in the east area (Hidden Falls at Horizon and Horizon Ridge) helps to keep the property and economic damages of fires in all areas to a minimum by reducing overall response times.