Operational Performance refers to the optimization of the business activities engaged by City departments on a daily basis. The City employs a data-driven approach to identifying current operational trends and challenges. This cyclical process allows the City to proactively respond, resulting in increasing efficiency and productivity, and the maintenance of desirable conditions.

The City of Henderson’s vision is “To Be America’s Premier Community.” To realize this vision, the City must be accountable, transparent, efficient, and responsive to its residents while also fully engaging its employees to provide premier services. Although the City is proud of its reputation for outstanding customer service, along with its 93 percent overall citizen satisfaction rate and its 89 percent employee engagement rate, it is dedicated to advancing the processes and technology required to further exceed resident expectations.

Our residents consistently rank education as a top community priority, and the City of Henderson has responded by actively supporting student achievement at our local schools. Since 2015, the City has provided over $3.4 million to public schools in our community for items that improve and preserve educational facilities, increase technology resources and pre-kindergarten skills assessments as well as provide for enhanced curriculum, learning specialist positions, and special education assistants. The City also actively partners with community representatives and nonprofit organizations to further educational outcomes and is committed to sustaining involvement in our children’s education.

FI - Financial Stabilization Qtrly - MEASURE

Publishing Plan Story Page.

Strategic Context Story Page.

Listing of departments with data published. Additional departments will be added concurrently with available data.

The number of employees and the number of telecommuting hours are currently monitored and reviewed monthly for general operations.

This strategic plan KPI is derived from the assessment the City receives due to the evaluation process for the Southwest Alliance for Excellence (SWAE) Performance Excellence Program, which utilizes the nationally recognized Baldrige criteria to identify opportunities for improvement and to evaluate performance excellence systematically. This metric is updated commensurate with each SWAE application.