This indicator quantifies the condition of the water distribution system, expressed the total annual number of leaks and pipeline breaks per 100 miles of distribution piping.

Fire & EMS call volumes are monitored and updated monthly for general operations review.

This indicator quantifies the condition and maintenance of the collection system, expressed the total annual number of overflows per 100 miles of collection piping.

Vacancy rates for commercial properties in Henderson. Vacancy rates are updated quarterly for general operations review.

Senior leaders supported a pilot project for electronic document routing and signatures which resulted in citywide implementation of DocuSign technology to route contracts, forms, and a wide variety of other documents. E-signing approaches in government settings is the exception rather than the rule. The city has consistently increased its usage of electronic signing tools, increasing organizational efficiency and reducing environmental impacts.

This is the incremental assessed value of all parcels located within a specific redevelopment area as assessed by the Clark County Assessor. Increases in assessed property value can be attributed to the focused efforts, activities, and public/private investment within a designated redevelopment area. Higher assessed values are a positive indicator of improvements, neighborhood desirability, and a strong economy.

These are grant funds the Agency provides to business owners/operators, residents, and developers through various programs or project assistance, including Façade Improvement, Tenant Improvement, Residential Improvement, Signs, and other Developer Assistance. Redevelopment Agencies are one of the most important tools for a community to help breathe new life into areas in need of revitalization, economic development, and new opportunity. The Redevelopment Agency provides financial assistance, programming, and marketing as incentives for private investment, commercial and residential development, economic/job growth and sustainability, commercial and residential improvements, and diverse community amenities.

Total number of permits (by category) broken down by last two months, same month previous year, year-to-date, and previous year-to-date to provide comparison. Also includes the value of the permits.

To provide top-notch customer service and optimized processes, the city measures team member productivity, workforce capability and capacity, and process effectiveness and efficiency through its ratio of employees per 1,000 residents. Consistency is key and, as evidenced by the city's high levels of customer satisfaction in all service areas, the city's employee to resident ratio is achieving the optimum balance between customer service and lean operational approaches.

Unemployment Rates for Henderson, Las Vegas, and the United States. Figures are updated and reviewed monthly for general operations.