To provide top-notch customer service and optimized processes, the city measures team member productivity, workforce capability and capacity, and process effectiveness and efficiency through its ratio of employees per 1,000 residents. Consistency is key and, as evidenced by the city's high levels of customer satisfaction in all service areas, the city's employee to resident ratio is achieving the optimum balance between customer service and lean operational approaches.

Economic Development and Redevelopment Agency response to requests for assistance from Henderson businesses increased dramatically with the onset of the COVID-19 pandemic. Examples of business assistance include sharing relocation or expansion opportunities, explaining regulations or policy, and providing assistance with securing additional County, State, or Federal resources.

This is the incremental assessed value of all parcels located within a specific redevelopment area as assessed by the Clark County Assessor. Increases in assessed property value can be attributed to the focused efforts, activities, and public/private investment within a designated redevelopment area. Higher assessed values are a positive indicator of improvements, neighborhood desirability, and a strong economy.

These are grant funds the Agency provides to business owners/operators, residents, and developers through various programs or project assistance, including Façade Improvement, Tenant Improvement, Residential Improvement, Signs, and other Developer Assistance. Redevelopment Agencies are one of the most important tools for a community to help breathe new life into areas in need of revitalization, economic development, and new opportunity. The Redevelopment Agency provides financial assistance, programming, and marketing as incentives for private investment, commercial and residential development, economic/job growth and sustainability, commercial and residential improvements, and diverse community amenities.

Total number of permits (by category) broken down by last two months, same month previous year, year-to-date, and previous year-to-date to provide comparison. Also includes the value of the permits.