Senior leaders supported a pilot project for electronic document routing and signatures which resulted in citywide implementation of DocuSign technology to route contracts, forms, and a wide variety of other documents. E-signing approaches in government settings is the exception rather than the rule. The city has consistently increased its usage of electronic signing tools, increasing organizational efficiency and reducing environmental impacts.
To provide top-notch customer service and optimized processes, the city measures team member productivity, workforce capability and capacity, and process effectiveness and efficiency through its ratio of employees per 1,000 residents. Consistency is key and, as evidenced by the city's high levels of customer satisfaction in all service areas, the city's employee to resident ratio is achieving the optimum balance between customer service and lean operational approaches.
Median household income is an important risk measure used by lenders for underwriting loans and is a useful economic indicator of an area's standard of living. The city's median household income is higher than all local comparisons. This may be due to the city's high quality of life and efforts to diversify the economy (attracting businesses from new, high-paying industries such as technology and manufacturing).
The City's commitment to mitigating environmental risk is demonstrated by its efforts to increase project implementation of the certified environmental management system using the ISO-14001 standard by 15% per fiscal year and attain the standard by FY23.
Economic Development and Redevelopment Agency response to requests for assistance from Henderson businesses increased dramatically with the onset of the COVID-19 pandemic. Examples of business assistance include sharing relocation or expansion opportunities, explaining regulations or policy, and providing assistance with securing additional County, State, or Federal resources.
Gallons Per Capita Per Day (GPCD) is a metric used by many communities to measure water use (consumption). It is an effective tool to measure conservation efficiency over time. GPCD varies across communities due to several factors, including differences in climate, demographics, water-use accounting practices and economic conditions. The City of Henderson has achieved reductions in potable water use per capita with the permanent adoption of the City's water conservation regulations and enforcement practices. Further conservation is needed to achieve long-term conservation goals. The City is committed to decreasing potable GPCD to 184 by 2024.