To provide top-notch customer service and optimized processes, the city measures team member productivity, workforce capability and capacity, and process effectiveness and efficiency through its ratio of employees per 1,000 residents. Consistency is key and, as evidenced by the city's high levels of customer satisfaction in all service areas, the city's employee to resident ratio is achieving the optimum balance between customer service and lean operational approaches.

The Henderson Fire Department measures response time performance at the 90th percentile in accordance with national standards. Our goal is to reduce baseline response times by 30 seconds as we work toward achieving the National Fire Protection Association's (NFPA) standards. The NFPA recommends response times meet 6 minutes and 30 seconds for emergency medical incidents.

City of Henderson Active Business Licenses - Updated Daily

The number of schools assisted by the Education Initiatives Office, with a goal of at least 4 additional schools per quarter until serving all public schools in the City.

The MEI examines how inclusive municipal laws, policies, and services are of LGBTQ+ people who live and work there. Cities are rated based on non-discrimination laws, the municipality as an employer, municipal services, law enforcement and leadership on LGBTQ+ equality.

Unemployment Rates for Henderson, Las Vegas, and the United States. Figures are updated and reviewed monthly for general operations.

Median household income is an important risk measure used by lenders for underwriting loans and is a useful economic indicator of an area's standard of living. The city's median household income is higher than all local comparisons. This may be due to the city's high quality of life and efforts to diversify the economy (attracting businesses from new, high-paying industries such as technology and manufacturing).

Data Source: Community Development/Andrew Powell