This strategic plan KPI is derived from the assessment the City receives due to the evaluation process for the Southwest Alliance for Excellence (SWAE) Performance Excellence Program, which utilizes the nationally recognized Baldrige criteria to identify opportunities for improvement and to evaluate performance excellence systematically. This metric is updated commensurate with each SWAE application.

Following the receipt of a Certificate of Distinction in 2020, the City of Henderson has been presented a 2021Certificate of Excellence by the International City/County Management Association (ICMA) for exemplifying their standards when applying performance data to the many decisions made to govern and manage the City effectively.

The city began the process of accepting limited electronic plans in 2018 and expanded the scope of permit types in 2019. With the onset of the COVID-19 pandemic, the city quickly implemented 100 percent on-line plans submittal and review to ensure continuity of business operations for the development community.

The City of Henderson’s vision is “To Be America’s Premier Community.” To realize this vision, the City must be accountable, transparent, efficient, and responsive to its residents while also fully engaging its employees to provide premier services. Although the City is proud of its reputation for outstanding customer service, along with its 93 percent overall citizen satisfaction rate and its 89 percent employee engagement rate, it is dedicated to advancing the processes and technology required to further exceed resident expectations.

Strategic Plan Key Performance Indicator. Percent of plan reviews and submissions performed electronically. Updated annually.

The MEI examines how inclusive municipal laws, policies, and services are of LGBTQ+ people who live and work there. Cities are rated based on non-discrimination laws, the municipality as an employer, municipal services, law enforcement and leadership on LGBTQ+ equality.

Data Source: Mimi Merhi HR/MEI Report and Lori Grossman (Regional Calcs)