This strategic plan KPI is derived from the assessment the City receives due to the evaluation process for the Southwest Alliance for Excellence (SWAE) Performance Excellence Program, which utilizes the nationally recognized Baldrige criteria to identify opportunities for improvement and to evaluate performance excellence systematically. This metric is updated commensurate with each SWAE application.
Our residents consistently rank education as a top community priority, and the City of Henderson has responded by actively supporting student achievement at our local schools. Since 2015, the City has provided over $3.4 million to public schools in our community for items that improve and preserve educational facilities, increase technology resources and pre-kindergarten skills assessments as well as provide for enhanced curriculum, learning specialist positions, and special education assistants. The City also actively partners with community representatives and nonprofit organizations to further educational outcomes and is committed to sustaining involvement in our children’s education.
Henderson prides itself on being a welcoming, connected, and vibrant community, intentionally designed to offer a range of housing choices, a clean environment, easy access to transportation, outstanding municipal services, healthcare, and a host of recreational amenities and cultural events. The City is committed to maintaining these community characteristics while extending our reach into areas that require a greater inclusive presence.
The City of Henderson is committed to keeping every member of the community safe, which is why we are repeatedly listed among the top 10 Safest Cities in the nation by nationally recognized publications, including Money Magazine. Achieving community safety takes a village. From police,
fire, emergency, and environmental services staff to the community and traffic engineers – each plays a role in community safety. Moreover, to attain our goal of being a premier community, we must leverage technology, community, and capital resources to design a resilient strategy capable of
preventing, preparing for, mitigating, responding to, and recovering from emergencies and disasters – both natural and human-made.
Henderson remains a welcoming business environment committed to the continued growth of our established businesses and attracting new opportunities. As economic growth continues, our goals do not solely rely on fiscal sustainability but also adaptability in the face of future economic, political, technological, or demographic changes. Commitment to the principal goal of economic competitiveness requires an emphasis on economic diversity, foresight, workforce development and recruitment, and continuance of expected high levels of service to citizens.
The City of Henderson’s vision is “To Be America’s Premier Community.” To realize this vision, the City must be accountable, transparent, efficient, and responsive to its residents while also fully engaging its employees to provide premier services. Although the City is proud of its reputation for outstanding customer service, along with its 93 percent overall citizen satisfaction rate and its 89 percent employee engagement rate, it is dedicated to advancing the processes and technology required to further exceed resident expectations.
This measure demonstrates community satisfaction with emergency preparedness. Our goal is to increase community satisfaction with emergency preparedness to 85% by FY23. Our progress is measured by the Citizen Assessment Survey administered every 4 years.
The City's commitment to mitigating environmental risk is demonstrated by its efforts to increase project implementation of the certified environmental management system using the ISO-14001 standard by 15% per fiscal year and attain the standard by FY23.