This strategic plan KPI is derived from the assessment the City receives due to the evaluation process for the Southwest Alliance for Excellence (SWAE) Performance Excellence Program, which utilizes the nationally recognized Baldrige criteria to identify opportunities for improvement and to evaluate performance excellence systematically. This metric is updated commensurate with each SWAE application.

Our residents consistently rank education as a top community priority, and the City of Henderson has responded by actively supporting student achievement at our local schools. Since 2015, the City has provided over $3.4 million to public schools in our community for items that improve and preserve educational facilities, increase technology resources and pre-kindergarten skills assessments as well as provide for enhanced curriculum, learning specialist positions, and special education assistants. The City also actively partners with community representatives and nonprofit organizations to further educational outcomes and is committed to sustaining involvement in our children’s education.

The City of Henderson is committed to keeping every member of the community safe, which is why we are repeatedly listed among the top 10 Safest Cities in the nation by nationally recognized publications, including Money Magazine. Achieving community safety takes a village. From police,
fire, emergency, and environmental services staff to the community and traffic engineers – each plays a role in community safety. Moreover, to attain our goal of being a premier community, we must leverage technology, community, and capital resources to design a resilient strategy capable of
preventing, preparing for, mitigating, responding to, and recovering from emergencies and disasters – both natural and human-made.

Henderson remains a welcoming business environment committed to the continued growth of our established businesses and attracting new opportunities. As economic growth continues, our goals do not solely rely on fiscal sustainability but also adaptability in the face of future economic, political, technological, or demographic changes. Commitment to the principal goal of economic competitiveness requires an emphasis on economic diversity, foresight, workforce development and recruitment, and continuance of expected high levels of service to citizens.

The City's commitment to mitigating environmental risk is demonstrated by its efforts to increase project implementation of the certified environmental management system using the ISO-14001 standard by 15% per fiscal year and attain the standard by FY23.

This visualization shows the percent of City of Henderson residents that reside within a 10-minute walk of a City park. The percentage continues to increase as Henderson adds new public parks. The Trust for Public Land is the source for this data and reports this measure annually.

The city began the process of accepting limited electronic plans in 2018 and expanded the scope of permit types in 2019. With the onset of the COVID-19 pandemic, the city quickly implemented 100 percent on-line plans submittal and review to ensure continuity of business operations for the development community.

This measure demonstrates community satisfaction with emergency preparedness. Our goal is to increase community satisfaction with emergency preparedness to 85% by FY23. Our progress is measured by the Citizen Assessment Survey administered every 4 years.

The Henderson Fire Department's goal is to maintain at greater than 90%, structure fires that are confined to the defined area of origin based on conditions at time of arrival. The 2020 opening of a new Fire Station in the east area (Hidden Falls at Horizon and Horizon Ridge) helps to keep the property and economic damages of fires in all areas to a minimum by reducing overall response times.

Percentage of residents within a 10-minute walk of a park