The City of Henderson’s vision is “To Be America’s Premier Community.” To realize this vision, the City must be accountable, transparent, efficient, and responsive to its residents while also fully engaging its employees to provide premier services. Although the City is proud of its reputation for outstanding customer service, along with its 93 percent overall citizen satisfaction rate and its 89 percent employee engagement rate, it is dedicated to advancing the processes and technology required to further exceed resident expectations.

The Henderson Fire Department's goal is to maintain at greater than 90%, structure fires that are confined to the defined area of origin based on conditions at time of arrival. The 2020 opening of a new Fire Station in the east area (Hidden Falls at Horizon and Horizon Ridge) helps to keep the property and economic damages of fires in all areas to a minimum by reducing overall response times.

The city began the process of accepting limited electronic plans in 2018 and expanded the scope of permit types in 2019. With the onset of the COVID-19 pandemic, the city quickly implemented 100 percent on-line plans submittal and review to ensure continuity of business operations for the development community.

This measure demonstrates community satisfaction with emergency preparedness. Our goal is to increase community satisfaction with emergency preparedness to 85% by FY23. Our progress is measured by the Citizen Assessment Survey administered every 4 years.

Gallons Per Capita Per Day (GPCD) is a metric used by many communities to measure water use (consumption). It is an effective tool to measure conservation efficiency over time. GPCD varies across communities due to several factors, including differences in climate, demographics, water-use accounting practices and economic conditions. The City of Henderson has achieved reductions in potable water use per capita with the permanent adoption of the City's water conservation regulations and enforcement practices. Further conservation is needed to achieve long-term conservation goals.

Gallons Per Capita Per Day (GPCD) is a metric used by many communities to measure water use (consumption). It is an effective tool to measure conservation efficiency over time. GPCD varies across communities due to several factors, including differences in climate, demographics, water-use accounting practices and economic conditions. The City of Henderson has achieved reductions in potable water use per capita with the permanent adoption of the City's water conservation regulations and enforcement practices. Further conservation is needed to achieve long-term conservation goals. The City is committed to decreasing potable GPCD to 184 by 2024.