The City of Henderson is committed to keeping every member of the community safe, which is why we are repeatedly listed among the top 10 Safest Cities in the nation by nationally recognized publications, including Money Magazine. Achieving community safety takes a village. From police, fire, emergency, and environmental services staff to the community and traffic engineers – each plays a role in community safety. Moreover, to attain our goal of being a premier community, we must leverage technology, community, and capital resources to design a resilient strategy capable of preventing, preparing for, mitigating, responding to, and recovering from emergencies and disasters –both natural and human-made.
OVERALL SATISFACTION RATING w/Public Safety Services = 90%
Structure Fires Confined
The Henderson Fire Department's goal is to maintain greater than 90%, structure fires confined to the defined area of origin based on conditions at the time of arrival. The 2020 opening of a new Fire Station in the east area (Hidden Falls at Horizon and Horizon Ridge) helps keep the property and economic damages of fires in all areas to a minimum by reducing overall response times.
Fire Total Response Time
The Henderson Fire Department (HFD) measures response time performance at the 90th percentile in accordance with national standards. Our goal is to reduce baseline response times by 30 seconds as we work toward achieving the National Fire Protection Association's (NFPA) standards. The NFPA recommends a total response time of 6 minutes and 50 seconds for fires.
EMS Total Response Times
The National Fire Protection Association's (NFPA) recommends emergency medical incident response times meet 6 minutes and 30 seconds. HFD measures response time performance at the 90th percentile in accordance with national standards. Our goal is to reduce baseline response times by 30 seconds as we work toward achieving these standards.
This measure demonstrates community satisfaction with emergency preparedness. Our goal is to increase community satisfaction with emergency preparedness to 85% by FY23. Our progress is measured by the Citizen Assessment Survey administered every 4 years.
The City's commitment to mitigating environmental risk is demonstrated by its efforts to increase project implementation of the certified environmental management system using the ISO-14001 standard by 15% per fiscal year and attain the standard by FY23.
Police Department Average Response Times
The Henderson Police Department is driven in providing premier police services, which includes responding to emergency calls for service in a timely and efficient manner. Calls for service classified as “Priority 1” are considered the most critical and urgent for police response. The goal is to respond within six minutes, which is a goal used by the IACP’s Benchmark Cities working group comprised of 30 cities nationwide.
PRIORITY UPDATE HIGHLIGHTS
- Expanded the city’s community-oriented policing initiative by creating a Neighborhood Resource Officer Unit.
- Implemented Automatic Vehicle Locator dispatching, which utilizes the Global Positioning System (GPS) to identify and deploy the closest apparatus to an emergency incident, reducing response time.
- The city’s emergency response programs and firefighter safety were enhanced through grant funding to include a hazardous materials truck camera, hazmat training equipment, mass casualty incident supplies, and personal protective equipment for emergency responders.
- Developed a Communication Operations Staffing Plan to meet the needs of Police and Fire, including a new incentive program for trainers. The first cohort of Communications Operators finished their training in November 2020.