SWAE Pinnacle Award for Excellence

In May 2022, the City of Henderson earned the Pinnacle Award for Excellence from the Southwest Alliance for Excellence (SWAE). The City of Henderson is the first organization in the region to receive this prestigious accolade. 
City of Henderson City Hall and Southwest Alliance for Excellence logo


Southwest Alliance for Excellence website homepage

Established in 1990, SWAE is a nonprofit organization and member of The Baldridge Alliance for Performance Excellence that helps advance improvement and excellence in organizations, communities and individuals throughout Arizona, Nevada and Utah by using the national Baldrige criteria. 
The Pinnacle Award for Excellence is presented to organizations with mature and fully deployed quality systems within their operations that demonstrate a commitment to continuous improvement which sustained a significant record of performance. The program provides valuable feedback regarding where an organization is positioned on the quality continuum and acts as a catalyst to earning the Malcolm Baldrige National Quality Award. 
Of note, the City of Henderson was recognized by SWAE in several areas:
  • A proven systematic and fact-based strategic planning process
  • Commitment to continuous improvement
  • Customer satisfaction with the quality of life, crime prevention and more 
Data & Results
Explore some of the data and results the City of Henderson has used to make measurable progress and guide its decision-making. Browse additional data available through the City's open data portal Data Catalog.
                 Cardiac Survival Rate                   (Unwitnessed & Bystander)
Team Member Productivity and Organizational Efficiency: Employees per 1,000 Residents
Municipal Equality Index